What it is for. Your conversations with BuiltPro support, in one place instead of scattered through your inbox.
What you see. Tickets filtered by All, Open, In Progress or Resolved, each showing the status, priority, type and a preview of the last message. Expanding one shows the whole thread — your messages on one side, support's on the other — with a box to reply.
Creating one. New Ticket asks for a title, type, priority and description. Replies arrive here and by email.